The BBC Media Action has published a new research report regarding refugees and their communication requirements. According to the report, since 2015 more than a million women, men and children have undertaken journey to reach European countries, using unofficial migration routes across the Mediterranean Sea and south-east Europe. The report highlights that these people show diversity in the aspects of nationalities, languages, social status, levels of literary and access to technology. According to the report these people have one common aspect- they require information to make decisions about their next step, in order to remain safe and meet their minimum needs. The study shows a snapshot of refugees’ experiences about communication and information at different points on their journey. The BBC Media Action study found that refugees need to know: whether borders were open, what was going to happen next, and what is the asylum process? The report highlights that refugees need to have a focal point in camps, where someone, who can speak their language, can give them legal advice and provide them information about the current situation.

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