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ORF quality assurance system



ORF introduced the quality assurance system (§ 4aORF Act) in order to assure the compliance of the public service core mandate (§ 4ORF Act). The system takes independency, personal responsibility of all program producing employees, and the freedom of journalistic work into consideration. Furthermore, the system defines criteria and methods for those quality aspects.



Due to the recommendation of the appraiser Prof. Dr. Günter Struve, the ORF foundation-council approved on 3rd March 2011 the quality assurance system for the following year, in accordance with §4a Abs 2 ORF Act.


On 10th May 2011 the ORF audience-council took a positive note of the quality assurance system. In this meeting the audience-council came to the conclusion to demand from the managing department the following:" As a part of the quality assurance system the public should be consulted in regards to their satisfaction about ORF's objectivity in terms of program categories, variety and profiles. Furthermore, the outcomes must be part of the evaluation process of the ORF overall quality profile." In accordance to § 21 Abs 1 Z 6a ORF Act, the ORF foundation-council approved the audience-council demands on 12th May 2011.

Quality assurance system (2011)


On 15th November 2012 the foundation council came during the plenary meeting to the conclusion that former ZDF intendant Markus Schächter will act as independent appraiser of the overall ORF quality assurance system performance between 2012 and 2016, conformable to § 4a Abs ORF Act.


On 12th June 2013 the audience- council gave the following recommendation: "In the context of the quality assurance system the management of the company has to consult the public regarding their program satisfaction."


At the plenary meeting on 6th November 2013 the ORF audience-council made the following recommendation: "Based on the findings of the previous quality assurance system, the director general has to report once a year to the audience council, what sanctions will be done in order to serve the public interest."


On 20th November 2014 the ORF foundation-council concluded to approve the consolidated issue of the quality assurance system which has been amended conformable to §21 Abs 1 Z 6a ORF Act.



Quality assurance system (2014)


At the plenary meeting on 11th November 2015, the ORF audience-council decided on a new recommendation regarding diversity monitoring: variety of issues and topics is a crucial quality characteristic of the public service broadcaster. Considering the multimedia ORF newsroom the audience-council suggests to fix a quantitative and qualitative content-analytical monitoring; in order to secure topic diversity of the ORF programs. Additionally, once a year the findings have to be presented to the quality commission.